Voice Agents With Emotional Intelligence: Match User Emotion In Real Time
Same words. Different emotions. Completely different responses needed. “I need help with my order” said calmly is not the same as “I need help with my order!” said with panic.
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Support That Actually Hears Frustration: How Voice AI Detects Emotion in Real Time
You know that moment when a customer support call goes sideways? The customer is clearly upset, but your text-based system sees it as just another ticket. By the time someone realizes they’re dealing with an escalating situation, the rapport is broken and the customer is ready to churn.
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