Skip The Menu, Just Talk: Intent-Based Routing For Voice Agents
Phone trees are dying. Good riddance. You know the drill: “Press 1 for billing, press 2 for technical support, press 3 to hear these options again.” By the time you reach option 7, you’ve forgotten what you were calling about.
Read More
Handoffs Are The Missing Primitive
Picture this: A customer calls wanting to upgrade their plan. They start explaining their billing issue. The support agent realizes mid-conversation this needs to go to sales. So the customer gets transferred. Waits on hold. A new agent picks up: “Hi, how can I help you today?”
Read More