Skip The Menu, Just Talk: Intent-Based Routing For Voice Agents
Phone trees are dying. Good riddance. You know the drill: “Press 1 for billing, press 2 for technical support, press 3 to hear these options again.” By the time you reach option 7, you’ve forgotten what you were calling about.
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Voice Agents That Ask The Right Questions: Handling Ambiguous Requests
“I need to change my appointment.” Which appointment? You have three scheduled. Change the date? The time? The location? Cancel it entirely?
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