Voice Agents With Emotional Intelligence: Match User Emotion In Real Time
Same words. Different emotions. Completely different responses needed. “I need help with my order” said calmly is not the same as “I need help with my order!” said with panic.
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Voice Agents That Hear When You're Annoyed
Ever notice how a good customer service agent can hear frustration in your voice before you say “I want to speak to a manager”? Your tone changes. Your words get sharper. The pauses get longer.
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