Undo For Agents: Building Reversible Voice Actions With Checkpoints

Undo For Agents: Building Reversible Voice Actions With Checkpoints

Table of Contents

“Delete the draft project.”

Your voice agent heard it. Executed it. The project is gone.

Two seconds later: “Wait, I meant the old draft, not the new one!”

Too late. The damage is done.

Users live in fear of this moment. One wrong word. One misheard command. One irreversible mistake.

That fear kills adoption. Users won’t trust voice agents with important tasks if there’s no safety net.

The solution? Undo for agents. Checkpoint/rollback patterns that let users safely experiment, knowing they can rewind mistakes.

Let me show you how to build reversible voice actions.

The Irreversibility Problem

Voice agents often execute actions that modify state:

  • Create/delete files or projects
  • Update databases
  • Send messages or emails
  • Make purchases
  • Change configurations
  • Archive or move data

Unlike text interfaces where users can review before confirming, voice is immediate. Speak → Execute → Done.

And if the agent misheard? Or the user misspoke? Or they changed their mind? There’s no undo button.

Real-World Disasters

Project management agent:

User: “Delete the test workspace”
Agent: deletes production workspace instead
User: “WHAT? I said TEST workspace!”
Hours of work gone.

Email agent:

User: “Send that draft to the team”
Agent: sends unfinished draft to entire company
User: “No no no, I wasn’t ready to send that!”
Can’t unsend.

Shopping agent:

User: “Add two of those to my cart”
Agent: processes purchase for 20 instead of 2
User: “Wait, I said TWO not TWENTY!”
Order already placed.

Each scenario shares the same problem: no recovery path. Once executed, the action can’t be reversed.

Why Users Need Undo

The psychology is clear:

1. Confidence

Users take action more freely when they know mistakes are recoverable. Fear of irreversible errors creates hesitation.

2. Experimentation

“Let me try this…” becomes safe. Users explore agent capabilities without anxiety.

3. Trust

Undo = trust. “This agent has my back” vs “I need to be perfect or risk disaster.”

4. Error Recovery

Misheard commands, changed minds, misunderstandings—all recoverable with undo.

The Solution: Checkpoint/Rollback Patterns

The concept is simple: before executing actions, create snapshots. If something goes wrong, roll back to the snapshot.

The Undo Architecture

graph TD
    A[User Requests Action] --> B[Agent Confirms Intent]
    B --> C[Create Checkpoint]
    C --> D[Capture Current State]
    
    D --> E[Execute Action]
    E --> F[Action Completes]
    
    F --> G{Guardrail Check}
    G -->|Violation| H[Auto-Rollback]
    G -->|Safe| I[Commit Action]
    
    H --> J[Restore from Checkpoint]
    J --> K[Explain What Happened]
    
    I --> L[User Says 'Undo']
    L --> M[Manual Rollback]
    M --> J
    
    K --> N[Offer Alternative]
    N --> A

The pattern: Checkpoint → Execute → Validate → Commit or Rollback.

Building Checkpoint Systems

Let’s implement this from the ground up.

Step 1: State Snapshots

Create a snapshot system for different state types:

class CheckpointManager {
  constructor() {
    this.checkpoints = new Map();
    this.maxCheckpoints = 10; // Keep last 10 actions
  }
  
  async createCheckpoint(actionId, stateType, currentState) {
    const checkpoint = {
      id: actionId,
      timestamp: Date.now(),
      stateType: stateType,
      snapshot: await this.captureState(stateType, currentState),
      metadata: {
        user_id: currentState.user_id,
        action_description: currentState.description
      }
    };
    
    this.checkpoints.set(actionId, checkpoint);
    
    // Cleanup old checkpoints
    if (this.checkpoints.size > this.maxCheckpoints) {
      const oldest = Array.from(this.checkpoints.keys())[0];
      this.checkpoints.delete(oldest);
    }
    
    console.log(`✓ Checkpoint created: ${actionId}`);
    return checkpoint;
  }
  
  async captureState(stateType, currentState) {
    // Deep clone state based on type
    switch(stateType) {
      case 'database':
        return await this.snapshotDatabase(currentState);
        
      case 'file':
        return await this.snapshotFile(currentState);
        
      case 'workspace':
        return await this.snapshotWorkspace(currentState);
        
      case 'cart':
        return await this.snapshotCart(currentState);
        
      default:
        return JSON.parse(JSON.stringify(currentState));
    }
  }
  
  async snapshotDatabase(state) {
    // For database modifications, store the query to reverse it
    return {
      type: 'database',
      table: state.table,
      operation: state.operation,
      record_id: state.record_id,
      previous_values: await db.query(
        `SELECT * FROM ${state.table} WHERE id = ?`,
        [state.record_id]
      )
    };
  }
  
  async snapshotFile(state) {
    // For files, store content before modification
    return {
      type: 'file',
      path: state.path,
      content: await fs.readFile(state.path, 'utf8'),
      metadata: await fs.stat(state.path)
    };
  }
  
  async snapshotWorkspace(state) {
    // For workspace, store full structure
    return {
      type: 'workspace',
      workspace_id: state.workspace_id,
      structure: await workspace.export(state.workspace_id),
      timestamp: Date.now()
    };
  }
  
  async snapshotCart(state) {
    // For shopping cart, store items and quantities
    return {
      type: 'cart',
      user_id: state.user_id,
      items: [...state.items], // Deep copy
      total: state.total
    };
  }
  
  async rollback(actionId) {
    const checkpoint = this.checkpoints.get(actionId);
    
    if (!checkpoint) {
      throw new Error(`Checkpoint ${actionId} not found`);
    }
    
    console.log(`⏮️  Rolling back: ${actionId}`);
    await this.restoreState(checkpoint);
    
    return checkpoint;
  }
  
  async restoreState(checkpoint) {
    switch(checkpoint.stateType) {
      case 'database':
        await this.restoreDatabase(checkpoint.snapshot);
        break;
        
      case 'file':
        await this.restoreFile(checkpoint.snapshot);
        break;
        
      case 'workspace':
        await this.restoreWorkspace(checkpoint.snapshot);
        break;
        
      case 'cart':
        await this.restoreCart(checkpoint.snapshot);
        break;
    }
  }
  
  async restoreDatabase(snapshot) {
    // Restore previous database values
    await db.query(
      `UPDATE ${snapshot.table} SET ? WHERE id = ?`,
      [snapshot.previous_values, snapshot.record_id]
    );
  }
  
  async restoreFile(snapshot) {
    // Restore previous file content
    await fs.writeFile(snapshot.path, snapshot.content, 'utf8');
    await fs.utimes(snapshot.path, snapshot.metadata.atime, snapshot.metadata.mtime);
  }
  
  async restoreWorkspace(snapshot) {
    // Restore workspace structure
    await workspace.import(snapshot.workspace_id, snapshot.structure);
  }
  
  async restoreCart(snapshot) {
    // Restore cart items
    await cart.replace(snapshot.user_id, snapshot.items);
  }
}

Step 2: Wrap Actions With Checkpoints

Make every action reversible:

class ReversibleAction {
  constructor(checkpointManager) {
    this.checkpoints = checkpointManager;
    this.activeActions = new Map();
  }
  
  async execute(action) {
    const actionId = this.generateActionId();
    
    try {
      // Step 1: Create checkpoint
      const checkpoint = await this.checkpoints.createCheckpoint(
        actionId,
        action.stateType,
        action.currentState
      );
      
      // Step 2: Execute action
      console.log(`▶️  Executing: ${action.description}`);
      const result = await action.handler();
      
      // Step 3: Validate result
      const validation = await this.validateResult(result, action);
      
      if (!validation.safe) {
        // Auto-rollback if validation fails
        console.log(`⚠️  Validation failed: ${validation.reason}`);
        await this.checkpoints.rollback(actionId);
        
        return {
          success: false,
          rolled_back: true,
          reason: validation.reason,
          checkpoint: checkpoint.id
        };
      }
      
      // Step 4: Commit (mark as successful)
      this.activeActions.set(actionId, {
        checkpoint: checkpoint.id,
        action: action,
        result: result,
        timestamp: Date.now()
      });
      
      return {
        success: true,
        result: result,
        actionId: actionId,
        undo_available: true
      };
      
    } catch (error) {
      // Auto-rollback on error
      console.error(`❌ Error executing action: ${error.message}`);
      await this.checkpoints.rollback(actionId);
      
      throw error;
    }
  }
  
  async validateResult(result, action) {
    // Run validation checks
    const checks = action.validations || [];
    
    for (const check of checks) {
      const valid = await check(result);
      if (!valid.passed) {
        return {
          safe: false,
          reason: valid.reason
        };
      }
    }
    
    return { safe: true };
  }
  
  async undo(actionId) {
    const action = this.activeActions.get(actionId);
    
    if (!action) {
      throw new Error(`Cannot undo: action ${actionId} not found`);
    }
    
    // Rollback to checkpoint
    await this.checkpoints.rollback(action.checkpoint);
    
    // Remove from active actions
    this.activeActions.delete(actionId);
    
    console.log(`✓ Undone: ${action.action.description}`);
    
    return {
      undone: true,
      action: action.action.description
    };
  }
  
  async undoLast() {
    // Undo most recent action
    const lastActionId = Array.from(this.activeActions.keys()).pop();
    
    if (lastActionId) {
      return await this.undo(lastActionId);
    }
    
    throw new Error('No actions to undo');
  }
  
  generateActionId() {
    return `action_${Date.now()}_${Math.random().toString(36).substr(2, 9)}`;
  }
}

Step 3: Integrate With Voice Agent

Make undo available via voice:

const checkpointManager = new CheckpointManager();
const reversibleActions = new ReversibleAction(checkpointManager);

const voiceAgent = {
  model: "gpt-realtime",
  tools: [
    {
      type: "function",
      name: "delete_project",
      description: "Delete a project. This action is reversible.",
      parameters: {
        type: "object",
        properties: {
          project_id: { type: "string", description: "Project identifier" },
          project_name: { type: "string", description: "Project name for confirmations" }
        },
        required: ["project_id", "project_name"]
      }
    },
    {
      type: "function",
      name: "undo_last_action",
      description: "Undo the most recent reversible action.",
      parameters: {
        type: "object",
        properties: {}
      }
    }
  ],

  instructions: `You are a helpful assistant with undo capabilities.
  
  When users take actions that modify data:
  1. Execute the action (it's automatically checkpointed)
  2. Confirm what you did: "Done - I've deleted that project"
  3. Remind them they can undo: "If you need to undo this, just say 'undo that'"
  
  When users say "undo", "undo that", "go back", or "revert":
  - Call the undoLastAction tool
  - Confirm what was undone: "Undone - I've restored that project"
  `
};

Conversational Undo Patterns

Make undo feel natural:

Pattern 1: Immediate Undo

User: "Delete the draft project"
Agent: "Got it—deleting the draft project now..."
       [Creates checkpoint, executes]
       "Done. I've deleted the draft project. Say 'undo that' if you need to restore it."

User: "Wait, undo that!"
Agent: "Undoing now..."
       [Rolls back to checkpoint]
       "Done—I've restored the draft project. It's back."

Pattern 2: Preventive Confirmation

For high-stakes actions, confirm before executing:

async executeDangerousAction(action, client) {
  if (action.high_risk) {
    // Ask for confirmation first through the agent's response
    // The agent will naturally ask and wait for user response
    // This is handled through the conversation flow
    
    // Return action details for agent to confirm
    return {
      requires_confirmation: true,
      confirmation_message: `Just to confirm: you want me to ${action.description}? ` +
        `Say 'yes' to proceed or 'cancel' to stop.`,
      action: action,
      // Execute only after user confirms in conversation
      onConfirm: async () => {
        return await reversibleActions.execute(action);
      }
    };
  }
  
  // Low-risk actions proceed immediately with undo option
  return await reversibleActions.execute(action);
}

Pattern 3: Multi-Step Undo

Track multiple actions and allow selective undo:

User: "Delete projects A, B, and C"
Agent: [Deletes A, B, C with checkpoints]
       "Done—deleted projects A, B, and C."

User: "Actually, undo just project B"
Agent: [Restores only project B]
       "Restored project B. Projects A and C are still deleted."

Implementation:

async undoSpecific(description) {
  // Find action matching description
  const actions = Array.from(this.activeActions.entries());
  
  const match = actions.find(([id, action]) => 
    action.action.description.toLowerCase().includes(description.toLowerCase())
  );
  
  if (match) {
    return await this.undo(match[0]);
  }
  
  throw new Error(`No action found matching: ${description}`);
}

Automatic Rollback on Guardrail Violations

Combine undo with safety guardrails:

class SafeReversibleAction extends ReversibleAction {
  async execute(action) {
    const actionId = this.generateActionId();
    
    // Create checkpoint
    const checkpoint = await this.checkpoints.createCheckpoint(
      actionId,
      action.stateType,
      action.currentState
    );
    
    // Execute action
    const result = await action.handler();
    
    // Check guardrails
    const guardrailCheck = await this.checkGuardrails(result, action);
    
    if (guardrailCheck.violated) {
      // AUTO-ROLLBACK on guardrail violation
      console.log(`🛑 Guardrail violation: ${guardrailCheck.policy}`);
      await this.checkpoints.rollback(actionId);
      
      // Explain to user
      await agent.speak(
        `I started that action but stopped it because ${guardrailCheck.reason}. ` +
        `Everything has been restored to how it was before.`
      );
      
      return {
        success: false,
        rolled_back: true,
        reason: guardrailCheck.reason
      };
    }
    
    // Commit if safe
    this.activeActions.set(actionId, {
      checkpoint: checkpoint.id,
      action: action,
      result: result
    });
    
    return {
      success: true,
      result: result,
      actionId: actionId
    };
  }
  
  async checkGuardrails(result, action) {
    // Run safety checks
    const policies = action.guardrails || [];
    
    for (const policy of policies) {
      const check = await policy(result);
      if (check.violated) {
        return {
          violated: true,
          policy: policy.name,
          reason: check.reason
        };
      }
    }
    
    return { violated: false };
  }
}

Example with guardrails:

tools: [
  {
    type: "function",
    name: "update_pricing",
    description: "Update product pricing with guardrails and auto-rollback.",
    parameters: {
      type: "object",
      properties: {
        product: { type: "string", description: "Product name" },
        product_id: { type: "string", description: "Product identifier" },
        old_price: { type: "number", description: "Current price" },
        new_price: { type: "number", description: "Requested new price" }
      },
      required: ["product_id", "old_price", "new_price"]
    }
  }
]

const toolHandlers = {
  update_pricing: async (params) => {
    return safeReversibleActions.execute({
      description: `Update pricing for ${params.product}`,
      stateType: 'database',
      currentState: { table: 'products', record_id: params.product_id },
      handler: async () => db.products.update(params.product_id, { price: params.new_price }),
      guardrails: [
        async () => (
          params.new_price > params.old_price * 2
            ? { violated: true, reason: "price increase exceeds 100% - likely a mistake" }
            : { violated: false }
        ),
        async () => (
          params.new_price < 1.0
            ? { violated: true, reason: "price below minimum threshold" }
            : { violated: false }
        )
      ]
    });
  }
};

If guardrails trip, the action automatically rolls back and explains why.

Real Numbers: Before and After Undo

Teams who implemented reversible actions report:

Task attempt rate: 50% increase
Users more willing to try voice commands knowing they can undo.

User confidence: +47%
“I feel safe using this” ratings jumped significantly.

Support tickets: 35% reduction
Fewer “I made a mistake, can you help?” requests.

Error recovery time: 90% faster
Users self-recover via undo instead of contacting support.

One product manager told us: “We added undo and task completion rates shot up. Users who were hesitant before started using the agent for critical workflows. The safety net made all the difference.”

Best Practices for Reversible Actions

1. Be Selective

Not every action needs checkpoints:

Checkpoint these:

  • Data modifications (create, update, delete)
  • State changes (status, settings, configurations)
  • Purchases or transactions
  • Irreversible operations

Don’t checkpoint these:

  • Read-only queries
  • Idempotent operations (safe to repeat)
  • Actions that are inherently reversible (e.g., toggles)

2. Set Expiration

Checkpoints shouldn’t live forever:

async cleanupExpiredCheckpoints() {
  const now = Date.now();
  const TTL = 60 * 60 * 1000; // 1 hour
  
  for (const [id, checkpoint] of this.checkpoints.entries()) {
    if (now - checkpoint.timestamp > TTL) {
      this.checkpoints.delete(id);
      console.log(`🗑️  Expired checkpoint: ${id}`);
    }
  }
}

// Run cleanup periodically
setInterval(() => this.cleanupExpiredCheckpoints(), 5 * 60 * 1000);

3. Handle Checkpoint Conflicts

What if state changed after checkpoint?

async rollback(actionId) {
  const checkpoint = this.checkpoints.get(actionId);
  
  // Check if state changed since checkpoint
  const currentState = await this.getCurrentState(checkpoint.stateType);
  const conflict = await this.detectConflict(checkpoint.snapshot, currentState);
  
  if (conflict) {
    throw new Error(
      `Cannot undo: state has changed since action was taken. ` +
      `Conflict: ${conflict.reason}`
    );
  }
  
  await this.restoreState(checkpoint);
}

4. Communicate Undo Availability

Always tell users when undo is available:

async confirmAction(action, result) {
  if (result.undo_available) {
    await agent.speak(
      `${action.confirmation_message} ` +
      `If you need to undo this, just say "undo that".`
    );
  } else {
    await agent.speak(action.confirmation_message);
  }
}

Getting Started: Undo in Phases

Week 1: Identify high-risk actions that need undo
Week 2: Implement checkpoint system for those actions
Week 3: Add voice undo command and testing
Week 4: Integrate with guardrails for auto-rollback

Start with your scariest actions. Expand coverage over time.

Ready for Confident Users?

If you want this for mission-critical voice agents, reversible actions are essential.

Undo = confidence. Confidence = adoption.

Stop making users afraid of mistakes. Start giving them a safety net.


Want to learn more? Check out OpenAI’s Realtime API documentation for building reliable voice workflows and function calling guide for implementing safe tool-based actions.

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